Vinora has an affiliate partnership with Laithwaites Wine. When you click "Buy" or "Shop this wine" on the Platform, you will be taken to the Laithwaites website to complete your purchase. Vinora may receive a commission on qualifying purchases made via these links — this does not affect the price you pay.
Any purchase you make is a transaction between you and Laithwaites, not Vinora. Laithwaites is solely responsible for order fulfilment, payment processing, shipping, delivery, age verification on delivery, and returns or refunds.
All matters relating to shipping costs, delivery regions, delivery times, age verification at the point of delivery, customs and import duties, and order tracking are governed entirely by Laithwaites' own policies and terms, available on the Laithwaites website.
If you have a question or issue regarding an order — including delivery delays, damaged items, or missing orders — please contact Laithwaittes customer service directly using the details provided on their website or in your order confirmation.
As Vinora does not process or fulfil orders, returns and refunds are handled directly by Laithwaites in accordance with their Returns & Refunds Policy. Please refer to the Laithwaites website or your order confirmation for details on how to request a return or refund.
Laithwaites requires all customers to confirm they are of legal drinking age at checkout, and their courier partners may request valid photo ID at the point of delivery. Vinora's own age-gate (see our Age Verification notice) confirms eligibility to browse the Platform but does not replace the age verification carried out by Laithwaites for actual purchases.
Vinora's role is limited to wine discovery, recommendations, ratings, and reviews. We do not handle payments, hold stock, or manage deliveries for any wine featured on the Platform. Our AI recommendations and curated content are intended to help you discover wines you may wish to purchase via our retail partner.
For questions about Vinora's role or our affiliate relationship with Laithwaites, contact us at support@vinoraai.wine. For questions about a specific order, please contact Laithwaites directly.