Contact Us

Every question
deserves a considered answer.

Choose the option below that best matches your enquiry, and our team will get back to you as soon as possible.

General Enquiries

Email: hello@vinoraai.wine

For general questions about Vinora, partnerships, or press enquiries.

Customer Support

Email: support@vinoraai.wine

For help with your account, app issues, AI recommendations, or general platform questions.

Billing & Subscriptions

Email: billing@vinoraai.wine

For questions about subscriptions, account billing, or a wine order placed via Laithwaites, please contact Laithwaites directly.

Privacy

Email: privacy@vinoraai.wine

To exercise your data protection rights or ask questions about how we handle your personal data.

Legal

Email: legal@vinoraai.wine

For legal correspondence, including matters relating to our Terms & Conditions or policies.

Trade Enquiries

Email: trade@vinoraai.wine

For trade, wholesale, or sommelier partnership opportunities.

Postal Address

Digital Pulse 365 Ltd
128 City Road
London, EC1V 2NX
United Kingdom

Response Times

We aim to respond to all enquiries within 2 business days. For urgent account or order issues, please use the Customer Support email above.